Remote Digital Insurance Service Specialist

HUB International; Chicago (IL); Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Retirement matching

Paid time off

Parental leave

Wellbeing program

Job summary

HUB International, a virtual-first company with access to Chicago office, seeks a Digital Customer Service Representative to support Insureon’s book of business. You will assist producers and account managers, handle billing inquiries, endorsements, and policy reviews while delivering excellent service to clients across the U.S.

The role emphasizes remote work with potential office collaboration, requires 1–2 years of experience and an active P&C license, and offers comprehensive benefits and

Qualifications

• 1-2 years of relevant experience.
• P&C Insurance License.
• Familiar with Customer Account Servicing in regulated/financial services experience preferred.

Responsibilities

• Review bound policies for quality assurance.
• Process endorsements, certificates of insurance, and sending invoices.
• Handle billing questions for new and renewal policies.
• Coordinate and monitor account servicing.
• Identify cross-sell opportunities.

Skills

Customer service

Phone communication

Microsoft Office

Time management

Organizational skills

Education

High school diploma

Bachelor's degree

Tools

Agency management systems

Microsoft Office

Web applications

Agent portals

Job description

HUB International, a virtual-first company with access to Chicago office, seeks a Digital Customer Service Representative to support Insureon’s book of business. You will assist producers and account managers, handle billing inquiries, endorsements, and policy reviews while delivering excellent service to clients across the U.S.

The role emphasizes remote work with potential office collaboration, requires 1–2 years of experience and an active P&C license, and offers comprehensive benefits and