Customer Service Representative (Fully Remote)

HUB International; United States; Remote; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) matching

Tuition reimbursement

Paid time off

Parental leave

Zusammenfassung

HUB International is seeking a remote Insurance Call Associate to support our Tracking Department. You will handle inbound and outbound calls to help customers and agents navigate insurance requirements and educate callers on required documentation for loan transactions.

You will field calls across escrow and non-escrow insurance products, validate loan records, and resolve inquiries promptly, contributing to a smooth closing process.

Qualifikationen

• Excellent communication skills and attention to detail.
• Experience handling inbound/outbound calls.
• Ability to work in a fast-paced environment and meet production goals.

Aufgaben

• Field inbound calls and make outbound calls across all escrow and non-escrow insurance products.
• Validate and update loan records, match insurance documents, and resolve inquiries in a timely manner.

Kenntnisse

Communication

Attention to detail

Fast-paced environment

Goal oriented

Jobbeschreibung

• You will be the voice of our Tracking Department, handling inbound and outbound calls to help customers and agents navigate insurance requirements.
• This remote role involves educating callers on required documentation and completing loan transactions with accuracy and care.

What You'll Do:

• Field inbound calls and make outbound calls across all escrow and non-escrow insurance products.
• Validate and update loan records, match insurance documents, and resolve inquiries in a timely manner.

What We Offer:

• Competitive hourly pay and comprehensive health benefits, including medical, dental, vision, HSA, and FSA.
• Paid time off, parental leave, 401(k) matching, and tuition reimbursement to support your growth.

Who You Are:

• A natural communicator with high attention to detail and a passion for helping others.
• Comfortable working in a fast-paced environment and meeting individual and team production goals.

HUB International

HUB International is one of North America's largest insurance brokers, offering risk management, insurance, and benefits solutions. With over 500 offices across North America, it fosters an entrepreneurial, collaborative culture focused on employee growth.