Remote Insurance Support Specialist

DXC Technology Company; United States; Remote; USD 32,000 - 55,000; Full time

Benefits offered by this job

DXC benefits program

Remote work option

Job summary

DXC Technology Company is seeking an Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This remote role in the USA requires strong communication, detail orientation, and the ability to thrive in a fast-paced call center environment.

Responsibilities include handling inbound calls, assisting with policy information and transactions, documenting interactions, and escalating complex issues as needed.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service or high-volume call center.
• Strong verbal and written communication skills.
• Proven ability to de-escalate customer concerns.
• Attention to detail and organizational skills.
• Ability to multitask across multiple systems.
• Comfortable in a metrics-driven environment.

Responsibilities

• Handle inbound calls with timely, accurate responses about insurance and financial products.
• Assist clients with account servicing: policy information, transactions, updates.
• Research and resolve customer issues with timely follow-up.
• Document interactions and resolutions in internal systems.
• Process requests compliant with policies and regulatory requirements.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex issues to relevant teams when needed.
• Maintain knowledge of products, services, and regulatory guidelines.
• Identify process improvements to enhance the customer experience.

Skills

Strong communication

De-escalation

Attention to detail

Multitasking

Professional communication

Research and resolve issues

Independence and teamwork

Education

High school diploma or GED

Tools

CRM systems

Job description

DXC Technology Company is seeking an Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This remote role in the USA requires strong communication, detail orientation, and the ability to thrive in a fast-paced call center environment.

Responsibilities include handling inbound calls, assisting with policy information and transactions, documenting interactions, and escalating complex issues as needed.