Remote Insurance Service Specialist

Afni, Inc.; Madison (WI); Remote; USD 22,000 - 28,000; Full time

Job summary

Afni, Inc. is seeking a Full-Time Remote Insurance Representative to support Wisconsin customers with policy inquiries, account maintenance, billing questions, and general insurance services.

This non-licensed role focuses on delivering an exceptional customer experience in a work-from-home setting, with equipment provided and flexible shifts where needed. You will handle inbound calls, document interactions, and determine when to route to licensed agents, while meeting quality and productivity

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigating multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Insurance concepts

Multi-system navigation

Computer skills

Structured environment

Education

High school diploma

Job description

Afni, Inc. is seeking a Full-Time Remote Insurance Representative to support Wisconsin customers with policy inquiries, account maintenance, billing questions, and general insurance services.

This non-licensed role focuses on delivering an exceptional customer experience in a work-from-home setting, with equipment provided and flexible shifts where needed. You will handle inbound calls, document interactions, and determine when to route to licensed agents, while meeting quality and productivity