Remote Insurance Retention Specialist - Customer Growth & Trust

Edwin Ampiah-Addison - State Farm Agent; Washington (District of Columbia); Remote; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Edwin Ampiah-Addison State Farm in Washington, DC area seeks a Customer Retention Specialist to nurture relationships with existing clients, focus on renewals, and provide guidance on coverage options. The role emphasizes proactive outreach, clear communication, and a customer-first approach in a remote setting.

You’ll work to reduce churn, document all interactions, and collaborate with the team to meet retention targets while supporting clients through coverage changes and billing questions.

Qualifications

• Licensed in Property & Casualty and Life & Health Insurance
• Strong communication and listening skills
• Detail-oriented with a focus on customer experience

Responsibilities

• Maintain and strengthen relationships with existing clients through proactive outreach
• Assist with renewals and coverage reviews
• Document interactions accurately in agency systems and follow up as needed
• Identify opportunities to improve customer satisfaction and reduce churn
• Collaborate with team to meet retention goals

Skills

Communication

Active listening

Detail oriented

Job description

Edwin Ampiah-Addison State Farm in Washington, DC area seeks a Customer Retention Specialist to nurture relationships with existing clients, focus on renewals, and provide guidance on coverage options. The role emphasizes proactive outreach, clear communication, and a customer-first approach in a remote setting.

You’ll work to reduce churn, document all interactions, and collaborate with the team to meet retention targets while supporting clients through coverage changes and billing questions.