Remote Customer Retention Specialist | Flexible Schedule

Addison Insurance; Washington (District of Columbia); Hybrid; USD 26,000 - 30,000; Part time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

Addison State Farm in Washington, DC area seeks a part-time Customer Retention Specialist to maintain and strengthen relationships with existing clients, focusing on renewals, coverage reviews, and proactive outreach.

Licensed in Property & Casualty and Life & Health or able to obtain licenses, you will document interactions, support policy updates, and collaborate with the team to reduce churn. Flexible hybrid schedule with remote work options and competitive hourly pay.

Qualifications

• Licensed in Property & Casualty and Life & Health or able to obtain licenses as required by state regulations.

Responsibilities

• Maintain and strengthen relationships with existing clients.
• Assist with renewals and coverage reviews for ongoing client protection.
• Document interactions accurately in agency systems and notes.
• Proactively reach out to improve customer satisfaction and reduce churn.
• Collaborate with team to meet retention and outreach goals.

Skills

People skills

Communication

Attention to detail

Customer service

Job description

Addison State Farm in Washington, DC area seeks a part-time Customer Retention Specialist to maintain and strengthen relationships with existing clients, focusing on renewals, coverage reviews, and proactive outreach.

Licensed in Property & Casualty and Life & Health or able to obtain licenses, you will document interactions, support policy updates, and collaborate with the team to reduce churn. Flexible hybrid schedule with remote work options and competitive hourly pay.