Remote Customer Retention & Renewal Specialist

Ariannaontiveros; Dinuba (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Training & development

Job summary

Ariannaontiveros is looking for a Customer Retention Specialist to foster ongoing customer relationships and contribute to office growth. This remote position involves communicating with customers about renewals, identifying satisfaction opportunities, and collaborating with team members to meet goals. The ideal candidate should possess strong interpersonal and problem-solving skills, effective communication abilities, and experience in customer service. Bilingual skills and State Farm experience are preferred. Join a team dedicated to meaningful work and community service.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes.
• Identify opportunities to enhance customer satisfaction.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Customer experience focus

Bilingual in Spanish

Job description

Ariannaontiveros is looking for a Customer Retention Specialist to foster ongoing customer relationships and contribute to office growth. This remote position involves communicating with customers about renewals, identifying satisfaction opportunities, and collaborating with team members to meet goals. The ideal candidate should possess strong interpersonal and problem-solving skills, effective communication abilities, and experience in customer service. Bilingual skills and State Farm experience are preferred. Join a team dedicated to meaningful work and community service.