Remote Insurance QA & Process Improvement Analyst

Alliant Insurance Services; Irvine (CA); A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Alliant Insurance Services is seeking a Corporate Quality Assurance Analyst to evaluate account service processes across lines of business, ensuring adherence to policies, regulatory requirements, and quality standards. The role supports risk mitigation by identifying gaps, analyzing trends, and recommending solutions for consistency and efficiency in account servicing.

Primary duties include conducting thorough file audits, validating peer audit forms, providing feedback, and collaborating to

Formación

• Associate's degree in Business, Risk Management, Insurance, or related field; or equivalent.
• 2+ years' Commercial P&C account servicing experience (preferred).
• 2+ years QA or audit experience in the insurance industry (preferred).
• Applied Epic experience (preferred).

Responsabilidades

• Performs thorough file audits for accounts and lines of business; documents procedures and ensures compliance.
• Reviews and validates peer audit forms for accuracy and consistency.
• Analyzes auditee responses and provides clear feedback based on best practices.
• Collaborates to enhance QA processes, workflows, and reference guides.
• Evaluates and recommends improvements to audit processes; implements form changes.
• Consolidates audit findings and prepares a summary of results.

Conocimientos

Attention to detail

Analytical thinking

Communication skills

Organization

Independent worker

Process improvement

Educación

Associate's degree in Business or related

Two years QA or audit in insurance

Applied Epic experience

Herramientas

Applied Epic

Microsoft Office

QA tools

Descripción del empleo

Alliant Insurance Services is seeking a Corporate Quality Assurance Analyst to evaluate account service processes across lines of business, ensuring adherence to policies, regulatory requirements, and quality standards. The role supports risk mitigation by identifying gaps, analyzing trends, and recommending solutions for consistency and efficiency in account servicing.

Primary duties include conducting thorough file audits, validating peer audit forms, providing feedback, and collaborating to