Corporate Quality Assurance Analyst (Remote)

Alliant Insurance Services; EE. UU.; A distancia; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Alliant Insurance Services is seeking a Corporate Quality Assurance Analyst to evaluate account service processes across lines of business, ensuring policy compliance and quality standards. The role mitigates risk by identifying gaps, analyzing trends, and recommending improvements for consistency and efficiency.

The candidate will perform audits, validate peer forms, provide feedback, and help enhance QA workflows and reference guides, while consolidating findings into clear summaries for

Formación

• Associate’s degree or equivalent in Business, Risk Management, Insurance, or related field.
• 2+ years Commercial Property & Casualty account servicing experience (Asst. Account Manager, Account Manager, or Technical Assistant roles preferred).
• 2+ years QA or audit experience in the insurance industry (Commercial P&C and/or Employee Benefits) preferred.
• Applied Epic experience preferred.

Responsabilidades

• Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.
• Reviews and validates peer audit forms to ensure accuracy and consistency.
• Analyzes responses from auditees and provides clear, best-practice-based feedback.
• Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.
• Evaluates and recommends process improvements to the audit process and implements audit form changes.
• Consolidates audit findings and prepares a summary of results.

Conocimientos

Written communication

Analytical thinking

Organization & time management

Microsoft Office

QA tools

Independent work

Problem solving

Educación

Associate degree or equivalent

2+ years Commercial P&C servicing

2+ years QA/Audit experience

Applied Epic experience

Herramientas

Applied Epic

QA tools

Descripción del empleo

SUMMARY

The Corporate Quality Assurance Analyst is responsible for evaluating the account service process for various lines of business to ensure adherence to established policies, regulatory requirements, and quality standards. This role supports risk mitigation by identifying process gaps, analyzing trends, and recommending solutions that create consistency and efficiency in the account servicing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.
• Reviews and validates peer audit forms to ensure accuracy and consistency.
• Analyzes responses from auditees and provides clear, best-practice-based feedback.
• Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.
• Evaluates and recommends process improvements to the audit process and implements audit form changes.
• Consolidates audit findings and prepares a summary of results.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Associate’s degree in Business, Risk Management, Insurance, or related field, or equivalent combination of education and experience
• Two (2) or more years’ Commercial Property & Casualty account servicing experience (Asst. Account Manager, Account Manager, or Technical Assistant roles, preferred
• Two (2) or more years of Quality Assurance or audit experience in the insurance industry (Commercial P&C and/or Employee Benefits), preferred
• Applied Epic experience, preferred

SKILLS

• Strong written and verbal communication skills, including the ability to present findings clearly.
• Excellent analytical skills with a keen eye for detail and accuracy.
• Excellent organization, time management, and prioritization skills.
• Proficiency in Microsoft Office Suite; experience with QA tools.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong problem-solving skills and a process improvement mindset.

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