Corporate Quality Assurance Analyst (Remote)

Alliant Insurance Services; Irvine (CA); A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Alliant Insurance Services is seeking a Corporate Quality Assurance Analyst to evaluate account service processes across lines of business, ensuring adherence to policies, regulatory requirements, and quality standards. The role supports risk mitigation by identifying gaps, analyzing trends, and recommending solutions for consistency and efficiency in account servicing.

Primary duties include conducting thorough file audits, validating peer audit forms, providing feedback, and collaborating to

Formación

• Associate's degree in Business, Risk Management, Insurance, or related field; or equivalent.
• 2+ years' Commercial P&C account servicing experience (preferred).
• 2+ years QA or audit experience in the insurance industry (preferred).
• Applied Epic experience (preferred).

Responsabilidades

• Performs thorough file audits for accounts and lines of business; documents procedures and ensures compliance.
• Reviews and validates peer audit forms for accuracy and consistency.
• Analyzes auditee responses and provides clear feedback based on best practices.
• Collaborates to enhance QA processes, workflows, and reference guides.
• Evaluates and recommends improvements to audit processes; implements form changes.
• Consolidates audit findings and prepares a summary of results.

Conocimientos

Attention to detail

Analytical thinking

Communication skills

Organization

Independent worker

Process improvement

Educación

Associate's degree in Business or related

Two years QA or audit in insurance

Applied Epic experience

Herramientas

Applied Epic

Microsoft Office

QA tools

Descripción del empleo

Corporate Quality Assurance Analyst (Remote)

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

The Corporate Quality Assurance Analyst is responsible for evaluating the account service process for various lines of business to ensure adherence to established policies, regulatory requirements, and quality standards. This role supports risk mitigation by identifying process gaps, analyzing trends, and recommending solutions that create consistency and efficiency in the account servicing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.
• Reviews and validates peer audit forms to ensure accuracy and consistency.
• Analyzes responses from auditees and provides clear, best-practice-based feedback.
• Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.
• Evaluates and recommends process improvements to the audit process and implements audit form changes.
• Consolidates audit findings and prepares a summary of results.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Associate's degree in Business, Risk Management, Insurance, or related field, or equivalent combination of education and experience
• Two (2) or more years' Commercial Property & Casualty account servicing experience (Asst. Account Manager, Account Manager, or Technical Assistant roles, preferred
• Two (2) or more years of Quality Assurance or audit experience in the insurance industry (Commercial P&C and/or Employee Benefits), preferred
• Applied Epic experience, preferred

SKILLS

• Strong written and verbal communication skills, including the ability to present findings clearly.
• Excellent analytical skills with a keen eye for detail and accuracy.
• Excellent organization, time management, and prioritization skills.
• Proficiency in Microsoft Office Suite; experience with QA tools.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong problem-solving skills and a process improvement mindset.

#LI-DR2

#LI-REMOTE

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits