Corporate Quality Assurance Analyst (Remote)

Alliant; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Alliant Corporate Quality Assurance is seeking a detail-driven analyst to evaluate the account service process across lines of business, ensuring policies, regulatory requirements, and quality standards are met. The role supports risk mitigation by identifying gaps, analyzing trends, and recommending solutions to create consistency and efficiency in account servicing.

You will perform file audits, validate audit forms, provide constructive feedback, and collaborate to enhance QA processes,

Formación

• Associate’s degree or equivalent combination of education and experience.
• Two or more years’ Commercial Property & Casualty account servicing experience.
• Two or more years of Quality Assurance or audit experience in the insurance industry (preferred).
• Applied Epic experience (preferred).

Responsabilidades

• Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.
• Reviews and validates peer audit forms to ensure accuracy and consistency.
• Analyzes responses from auditees and provides clear, best-practice-based feedback.
• Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.
• Evaluates and recommends process improvements to the audit process and implements audit form changes.
• Consolidates audit findings and prepares a summary of results.

Conocimientos

Communication

Analytical skills

Organization

MS Office

QA tools

Independent work

Process improvement

Detail-oriented

Educación

Associate degree in Business/Risk Management/Insurance

Commercial Property & Casualty account servicing experience

Quality Assurance experience in insurance

Herramientas

Applied Epic

Descripción del empleo

SUMMARY

The Corporate Quality Assurance Analyst is responsible for evaluating the account service process for various lines of business to ensure adherence to established policies, regulatory requirements, and quality standards. This role supports risk mitigation by identifying process gaps, analyzing trends, and recommending solutions that create consistency and efficiency in the account servicing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.
• Reviews and validates peer audit forms to ensure accuracy and consistency.
• Analyzes responses from auditees and provides clear, best-practice-based feedback.
• Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.
• Evaluates and recommends process improvements to the audit process and implements audit form changes.
• Consolidates audit findings and prepares a summary of results.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Associate’s degree in Business, Risk Management, Insurance, or related field, or equivalent combination of education and experience
• Two (2) or more years’ Commercial Property & Casualty account servicing experience (Asst. Account Manager, Account Manager, or Technical Assistant roles, preferred
• Two (2) or more years of Quality Assurance or audit experience in the insurance industry (Commercial P&C and/or Employee Benefits), preferred
• Applied Epic experience, preferred

SKILLS

• Strong written and verbal communication skills, including the ability to present findings clearly.
• Excellent analytical skills with a keen eye for detail and accuracy.
• Excellent organization, time management, and prioritization skills.
• Proficiency in Microsoft Office Suite; experience with QA tools.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong problem-solving skills and a process improvement mindset.

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