Remote Insurance QA Analyst - Equity & Growth

Naukri Mitra; United States; Remote; USD 92,000 - 113,000; Full time

Benefits offered by this job

Remote work flexibility

Generous PTO & wellness days

Health, dental, and vision plans

Equity in the company

Adoption assistance

Job summary

Naukri Mitra is seeking a Remote Insurance Quality Assurance Analyst to champion quality across our virtual operations. The role focuses on ensuring policy compliance, accuracy, and excellent customer interactions through rigorous QA practices.

You will collaborate with claims, underwriting, and support teams, developing metrics, conducting root-cause analyses, and driving improvements in remote insurance workflows. A strong emphasis on clear communication and inclusion guides daily work.

Qualifications

• 3+ years in a quality assurance role, ideally in insurance or healthcare claims.
• Firm grasp of insurance operations and regulatory standards.
• Experience with remote work and digital QA tracking tools.
• Ability to translate complex findings into accessible recommendations.
• Excellent written and verbal communication.
• A high EQ and commitment to inclusion as part of the team.

Responsibilities

• Monitor and evaluate inbound and outbound insurance operations for accuracy, policy compliance, and service quality.
• Develop QA metrics and scorecards to assess call handling, claim resolutions, and underwriting evaluations.
• Use reporting tools to identify trends, gaps, and opportunities across remote insurance workflows.
• Conduct root cause analysis to identify systemic quality issues and recommend improvement plans.

Skills

Quality assurance

Regulatory standards

Remote work tools

Communication

EQ (emotional intelligence)

Diversity & inclusion

Tools

Tableau

Excel

Insurance CRM

Jira/Asana

VPN/secure productivity suites

Job description

Naukri Mitra is seeking a Remote Insurance Quality Assurance Analyst to champion quality across our virtual operations. The role focuses on ensuring policy compliance, accuracy, and excellent customer interactions through rigorous QA practices.

You will collaborate with claims, underwriting, and support teams, developing metrics, conducting root-cause analyses, and driving improvements in remote insurance workflows. A strong emphasis on clear communication and inclusion guides daily work.