Remote Insurance QA Analyst - Account Servicing

Alliant Insurance Services; EE. UU.; A distancia; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Alliant Insurance Services is seeking a Corporate Quality Assurance Analyst to evaluate account service processes across lines of business, ensuring policy compliance and quality standards. The role mitigates risk by identifying gaps, analyzing trends, and recommending improvements for consistency and efficiency.

The candidate will perform audits, validate peer forms, provide feedback, and help enhance QA workflows and reference guides, while consolidating findings into clear summaries for

Formación

• Associate’s degree or equivalent in Business, Risk Management, Insurance, or related field.
• 2+ years Commercial Property & Casualty account servicing experience (Asst. Account Manager, Account Manager, or Technical Assistant roles preferred).
• 2+ years QA or audit experience in the insurance industry (Commercial P&C and/or Employee Benefits) preferred.
• Applied Epic experience preferred.

Responsabilidades

• Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.
• Reviews and validates peer audit forms to ensure accuracy and consistency.
• Analyzes responses from auditees and provides clear, best-practice-based feedback.
• Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.
• Evaluates and recommends process improvements to the audit process and implements audit form changes.
• Consolidates audit findings and prepares a summary of results.

Conocimientos

Written communication

Analytical thinking

Organization & time management

Microsoft Office

QA tools

Independent work

Problem solving

Educación

Associate degree or equivalent

2+ years Commercial P&C servicing

2+ years QA/Audit experience

Applied Epic experience

Herramientas

Applied Epic

QA tools

Descripción del empleo

Alliant Insurance Services is seeking a Corporate Quality Assurance Analyst to evaluate account service processes across lines of business, ensuring policy compliance and quality standards. The role mitigates risk by identifying gaps, analyzing trends, and recommending improvements for consistency and efficiency.

The candidate will perform audits, validate peer forms, provide feedback, and help enhance QA workflows and reference guides, while consolidating findings into clear summaries for