Insurance QA Associate & Claims Coordinator

Seek Now; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Disability insurance

AD&D insurance

Life insurance

Job summary

Seek Now is seeking a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality, ensuring compliance with company standards before submission to customers. The role also includes scheduling appointments with clients and resolving daily issues with field inspectors.

The ideal candidate is detail-oriented, capable of analyzing reports, identifying quality trends, and has experience in property and casualty insurance.

Qualifications

• High school diploma required; experience in customer service preferred.
• Attention to detail and data accuracy are essential.
• Strong written and verbal communication with ability to handle multiple tasks.
• Proficiency with Microsoft Office is expected.

Responsibilities

• Review completed inspection reports for accuracy and quality
• Schedule outbound appointments with customers as needed
• Answer and resolve inquiries from field inspectors, homeowners, and customers
• Monitor emails and coordinate with internal teams to complete tasks
• Escalate issues when necessary
• Perform other duties as assigned

Skills

Detail-oriented

Strong communication

Self-starter

Organization

Education

High school diploma

Tools

Microsoft Outlook

Word

Excel

Job description

Seek Now is seeking a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality, ensuring compliance with company standards before submission to customers. The role also includes scheduling appointments with clients and resolving daily issues with field inspectors.

The ideal candidate is detail-oriented, capable of analyzing reports, identifying quality trends, and has experience in property and casualty insurance.