Remote Insurance Process Specialist & Optimization

International Association of Insurance Professionals (IAIP); Raleigh (NC); Hybrid; USD 60,000 - 111,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement and professional

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Business Process Specialist to design standardized workflows and optimize AMS configurations on the National AMS team. You will document processes, create client deliverables, and lead training efforts across MMA National.

The role emphasizes balancing efficiency, quality, and consistency while collaborating with national and regional teams. Remote work is offered with required travel and engaging in migrations and weekends as needed.

Qualifications

• 3+ years of experience in Business Insurance in a client facing or business process role.
• Strong analytical and problem-solving skills.
• Experience improving workflows and using best practices to boost efficiency and quality.
• Highly organized with ability to manage multiple projects.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Collaborate with national and regional representatives to standardize workflows.
• Configure AMS and document processes and procedures.
• Design reporting outputs and client deliverables.
• Lead training efforts on new workflows and systems.

Skills

Insurance industry experience

Process improvement

Analytical thinking

Organization skills

Client facing experience

Tools

Applied Epic

Job description

Marsh McLennan Agency (MMA) is seeking a Business Process Specialist to design standardized workflows and optimize AMS configurations on the National AMS team. You will document processes, create client deliverables, and lead training efforts across MMA National.

The role emphasizes balancing efficiency, quality, and consistency while collaborating with national and regional teams. Remote work is offered with required travel and engaging in migrations and weekends as needed.