Remote Insurance Customer Support Specialist

AppleOne Employment Services; Spokane (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401k

Job summary

AppleOne Employment Services is seeking an experienced Customer Service Representative for a temp-to-hire, fully remote opportunity supporting customer care in the insurance space. The role suits a high-performing call center pro who delivers accurate, high-volume phone support while maintaining top-notch service quality.

Join a team with supportive leadership, clear performance expectations, and a focus on service excellence.

Qualifications

• Minimum 3 years of Customer Service Representative experience.
• Prior call center experience strongly preferred.
• Remote work setting with independent work style.

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional, efficient, and customer-focused manner.
• Accurately document customer interactions, notes, requests, and updates in real time.
• Navigate multiple software systems while actively listening, responding, and resolving customer needs.
• Process requests, update records, and follow established procedures and compliance guidelines.
• Meet and exceed productivity, accuracy, quality assurance, and customer satisfaction expectations.
• Collaborate with team members and leadership in a remote call center environment.

Skills

High-volume calls

Data entry

Keystrokes 8k

Remote work

CSR experience

Tools

CRM systems

Job description

AppleOne Employment Services is seeking an experienced Customer Service Representative for a temp-to-hire, fully remote opportunity supporting customer care in the insurance space. The role suits a high-performing call center pro who delivers accurate, high-volume phone support while maintaining top-notch service quality.

Join a team with supportive leadership, clear performance expectations, and a focus on service excellence.