Remote Bilingual Customer Support Specialist

AppleOne Employment Services; Dallas (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services is seeking a bilingual Customer Service Representative for a contract/temporary remote role supporting consumers, enrollees, and representatives in healthcare services. The ideal candidate has 1-2 years’ experience and excels in a fast-paced contact center, delivering accurate information with quality and confidentiality.

The position is fully remote with guidance and training provided, enabling you to assist callers from home while maintaining high service

Qualifications

• Bilingual proficiency required.
• High School Diploma or equivalent required.
• 1-2 years in customer service, call center, or related experience preferred.

Responsibilities

• Answer inbound calls from consumers and representatives in a professional manner.
• Provide accurate information following policies and privacy guidelines.
• Document interactions using designated systems with strong attention to detail.
• Fulfill requests for information and materials via mail, email, or downloads.
• Transfer or escalate calls as needed.
• Attend required meetings and training to stay current on programs and systems.

Skills

Bilingual proficiency

Verbal communication

Active listening

Problem-solving

Attention to detail

Education

High School Diploma or equivalent

Tools

CRM systems

Call tracking tools

Job description

AppleOne Employment Services is seeking a bilingual Customer Service Representative for a contract/temporary remote role supporting consumers, enrollees, and representatives in healthcare services. The ideal candidate has 1-2 years’ experience and excels in a fast-paced contact center, delivering accurate information with quality and confidentiality.

The position is fully remote with guidance and training provided, enabling you to assist callers from home while maintaining high service