Insurance Call Center Representative

DXC Technology; Tennessee; On-site; USD 32,000 - 48,000; Full time

Job summary

DXC Technology is seeking a customer service professional in Tennessee to handle inquiries related to insurance and financial products. You will assist with account servicing, document interactions, and resolve issues while maintaining high service standards.

The role requires 2+ years in a fast-paced call center, excellent communication, and the ability to navigate multiple systems to deliver accurate responses.

Qualifications

• High school diploma or GED.
• 2+ years in customer service or call center.
• Strong verbal and written communication.
• Proven ability to de-escalate conversations.
• Strong attention to detail and organizational skills.
• Ability to multitask across multiple systems.
• Comfortable in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound calls with timely, accurate responses on insurance and financial products.
• Assist with account servicing: policy information, transactions, updates.
• Research and resolve issues, with effective follow-up and high-quality service.
• Accurately document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates and documentation following company policies.
• Navigate multiple systems to deliver complete and accurate responses.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams.
• Support operational initiatives and identify opportunities for process improvement.

Skills

Customer service

De-escalation

Communication skills

Multitasking

Attention to detail

System navigation

Education

High school diploma

Tools

CRM systems

Job description

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation.

At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions.

Key Responsibilities

• Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
• Assist with account servicing, including policy information, transactions, updates, and general inquiries.
• Research and resolve issues, ensuring effective follow-up and high-quality service.
• Accurately document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
• Navigate multiple systems efficiently to deliver complete and accurate responses.
• Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams when necessary.
• Support operational initiatives and identify opportunities for process improvement.

Required Qualifications

• High school diploma or equivalent (G.E.D.).
• 2+ years of experience in customer service, call center, or high-volume client-facing roles.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Proven ability to handle challenging conversations and de‑escalate concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask and efficiently navigate multiple systems.
• Comfortable working in a fast‑paced, metrics‑driven environment.

Preferred Qualifications

• Experience in financial services, insurance, or related industries.
• Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
• Experience with CRM systems or call center technologies.

Key Skills & Competencies

• Customer‑focused mindset with a commitment to service excellence
• Strong problem‑solving and analytical skills
• Ability to work independently and collaboratively
• Adaptability and ability to learn new systems quickly
• Ability to remain calm and professional under pressure
• Strong listening and interpersonal skills

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity Employer

If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below .

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email .Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .