Remote Insurance Customer Experience Specialist

ReSource Pro Growth Solutions; United States; À distance; USD 15 000 - 33 000; Plein temps

Avantages offerts par ce poste

100% paid Employee Healthcare on Day 1

Generous PTO + holidays

401k employer match on Day 1

Growth opportunities

Résumé du poste

ReSource Pro Growth Solutions is seeking a Customer Experience Associate to provide frontline customer service for insurance regulatory compliance and client intake. The role involves handling inquiries via phone, email, and chat, and ensuring accurate task completion to support trust and partnership with clients.

We emphasize a customer-centric culture with teamwork, commitment to excellence, and opportunities within a growing global organization.

Qualifications

• High School diploma or equivalent.
• MS Office—Word, Outlook, Access, and strong Excel skills.
• Located in Central time zone to accommodate clients.
• Customer-centric mindset and service orientation.
• Strong written and verbal communication; deescalation skills.
• Team player mentality and commitment to supporting others.
• Process-focused and detail oriented; accurate documentation.
• Proficient with learning and navigating multiple systems.

Responsabilités

• Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat.
• Answer questions professionally and assist customers by completing a task or process for them.
• Provide exceptional customer service to customers.
• Deescalate frustrated customer situations.
• Find solutions to provide an exceptional customer experience.

Connaissances

Customer service

Communication skills

Team player

Detail oriented

Tech proficiency

Formation

High school diploma or equivalent

Outils

Microsoft Excel

Microsoft Outlook

Microsoft Access

Description du poste

ReSource Pro Growth Solutions is seeking a Customer Experience Associate to provide frontline customer service for insurance regulatory compliance and client intake. The role involves handling inquiries via phone, email, and chat, and ensuring accurate task completion to support trust and partnership with clients.

We emphasize a customer-centric culture with teamwork, commitment to excellence, and opportunities within a growing global organization.