Remote Customer Experience & Compliance Associate

ReSource Pro Growth Solutions; Vincennes (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance on Day 1

Remote stipend eligible

401k with match

HSA/FSA available

Disability insurance

Generous PTO

Growth opportunities

Wellness program

Job summary

ReSource Pro is seeking a Customer Experience Associate, Compliance, to provide front-line service for insurance regulatory compliance tasks, licensing, and client intake. This remote role handles inquiries by phone, email, and chat, delivering accurate, timely support to clients.

Ideal candidates have 1–2 years of customer service or administrative experience, strong Microsoft Office skills, and excellent written and verbal communication, with a team-oriented, problem-solving mindset.

Qualifications

• High School diploma or equivalent.
• 1-2 years of customer service or administrative experience.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Access).
• Excellent written and verbal communication skills.
• Strong time-management and prioritization skills.
• Team player with a customer-centric approach.

Responsibilities

• Handle customer inquiries via phone, email, and chat, resolving requests.
• Provide exceptional customer service and de-escalate issues.
• Process regulatory compliance, client intake, and sales support tasks.
• Maintain accurate records in internal systems and databases.
• Collaborate with teammates to meet client needs and improve processes.

Skills

Customer service

Time management

Communication skills

Problem solving

Team player

Education

High School diploma

Tools

Microsoft Office

Job description

ReSource Pro is seeking a Customer Experience Associate, Compliance, to provide front-line service for insurance regulatory compliance tasks, licensing, and client intake. This remote role handles inquiries by phone, email, and chat, delivering accurate, timely support to clients.

Ideal candidates have 1–2 years of customer service or administrative experience, strong Microsoft Office skills, and excellent written and verbal communication, with a team-oriented, problem-solving mindset.