Remote Dental & Vision Benefits Specialist

Ameritas; United States; Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Health Savings Account

Mat ching donations program

Job summary

Ameritas is seeking a Customer Service Representative (Dental & Vision Benefits) to handle inbound calls and written inquiries from providers and insured members, verifying eligibility, plan provisions, and claim status. The role can be remote in Texas or in-office in San Antonio.

This entry-level position starts at $18 per hour, with flexible hybrid work options and opportunities to develop customer service skills in a team-driven environment.

Qualifications

• High school diploma or equivalent.
• 0-2 years of related experience; contact center, customer service, dental office and/or insurance experience preferred.
• Ability to work overtime when required to support business needs.
• Excellent verbal and written communication skills.
• Proficient use of computer systems and keyboarding skills.

Responsibilities

• Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.
• Documents customer inquiries and related customer data electronically.
• Assists service team(s) with back office support functions.
• Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.
• Supports department goals by achieving established service standards and metrics.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Keyboarding

Computer systems proficiency

Initiative

Overtime ability

Education

High school diploma

Job description

Ameritas is seeking a Customer Service Representative (Dental & Vision Benefits) to handle inbound calls and written inquiries from providers and insured members, verifying eligibility, plan provisions, and claim status. The role can be remote in Texas or in-office in San Antonio.

This entry-level position starts at $18 per hour, with flexible hybrid work options and opportunities to develop customer service skills in a team-driven environment.