Remote Insurance Claims & Customer Service Specialist

AF Group; Lansing (MI); Hybrid; USD 54,000 - 91,000; Full time

Job summary

AF Group, a premier provider of innovative insurance solutions, is seeking a Customer Service Representative to join its fast-paced call center. This role focuses on assisting policyholders, agents, brokers, and Ameritrust Service Center team members with inquiries related to billing, premium audits, claims, and policies.

The position emphasizes multi-tasking across several systems, strong Microsoft Office skills, and delivering exceptional service in a dynamic environment.

Qualifications

• High School diploma or equivalent required.
• Two years of experience with commercial lines insurance.
• Proficient in Microsoft Office applications including Word, Excel and Outlook.
• Must be detail-oriented and possess strong problem-solving skills.
• Ability to multi-task.
• Excellent verbal and written communication skills.

Responsibilities

• Address inquiries via phone, chat and email concerning direct bill invoices. Supply policyholders and agents with direct bill history upon request. Process policy modifications for accounts within our direct written programs and assist customers with payment plan adjustments, premium transfers or waivers, and refund processing.
• Respond to questions from insureds and agents regarding premium audits.
• Respond to claims inquiry calls from policyholders, claimants, agents and medical providers.
• Communicate with Business Development Consultants and agency personnel by phone, chat and email regarding policyholder issues within their program.
• Performs other related duties as assigned.

Skills

Customer service

Attention to detail

Problem solving

Multi-tasking

Communication

Organization

Education

High School diploma or equivalent

College coursework and/or degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

AF Group, a premier provider of innovative insurance solutions, is seeking a Customer Service Representative to join its fast-paced call center. This role focuses on assisting policyholders, agents, brokers, and Ameritrust Service Center team members with inquiries related to billing, premium audits, claims, and policies.

The position emphasizes multi-tasking across several systems, strong Microsoft Office skills, and delivering exceptional service in a dynamic environment.