Remote Insurance Customer Care Associate I

Elevance Health; Cincinnati (OH); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Elevance Health is hiring a Customer Care Representative I in Cincinnati, OH with a hybrid-virtual work arrangement. The role requires on-site training for two days and full attendance during a 15-week training period, followed by a largely remote schedule.

Responsibilities include handling benefits, eligibility, and claims questions by phone and email, documenting outcomes, and collaborating with internal teams to resolve issues while maintaining strong customer relations.

Qualifications

• Requires a HS diploma or equivalent and experience in an automated customer service environment.
• Strong verbal and written communication skills are essential.
• Ability to multitask, manage calls, texts, emails, and queues while taking notes.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding benefits, providers, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information and activities in the database; maintains accurate inquiry outcomes.
• Maintains positive customer relations and coordinates with internal teams to resolve requests timely.
• Researches data to address operational challenges and customer service issues.
• Provides information to external and internal customers as requested.

Skills

Call center experience

Verbal communication

Computer skills

Education

HS diploma or equivalent

Tools

CRM software

Job description

Elevance Health is hiring a Customer Care Representative I in Cincinnati, OH with a hybrid-virtual work arrangement. The role requires on-site training for two days and full attendance during a 15-week training period, followed by a largely remote schedule.

Responsibilities include handling benefits, eligibility, and claims questions by phone and email, documenting outcomes, and collaborating with internal teams to resolve issues while maintaining strong customer relations.