Remote Healthcare Customer Support Specialist

Elevance Health; Indianapolis (IN); Híbrido; USD 19.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Elevance Health is seeking a customer service representative to handle inquiries about insurance benefits, eligibility and claims. The role involves documenting interactions, using web-based applications, and coordinating with internal teams to resolve issues.

Training includes weeks of remote work, with eventual hybrid onsite requirements. Strong communication and basic MS Excel/Outlook skills are preferred, with prior customer service experience a plus.

Formación

• HS diploma or equivalent and experience in an automated customer service environment.
• Strong written and verbal communication skills.
• Proficiency with MS Excel and Outlook for data entry.

Responsabilidades

• Respond to customer questions by phone and email about benefits, contracts, eligibility and claims.
• Analyze problems and provide information and solutions.
• Document inquiries and outcomes in the database and track activities.

Conocimientos

Customer service

MS Excel

Outlook

Web navigation

Communication

Problem-solving

Educación

High School Diploma or equivalent

Herramientas

MS Excel

Outlook

Google Chrome

Microsoft Edge

Descripción del empleo

Elevance Health is seeking a customer service representative to handle inquiries about insurance benefits, eligibility and claims. The role involves documenting interactions, using web-based applications, and coordinating with internal teams to resolve issues.

Training includes weeks of remote work, with eventual hybrid onsite requirements. Strong communication and basic MS Excel/Outlook skills are preferred, with prior customer service experience a plus.