Remote Customer Care Specialist I

Elevance Health; Richmond (VA); Remote; USD 19,000 - 34,000; Full time

Benefits offered by this job

Major medical

HSA

Dental

Vision

Employer-provided group life

Voluntary life insurance

Short-term disability

Long-term disability

401k

Job summary

Elevance Health is seeking a customer service representative to handle inquiries about insurance benefits, provider contracts, eligibility, and claims. You will respond via phone and written correspondence and document outcomes in the system.

The role requires a HS diploma or equivalent and strong oral, written, and interpersonal communication skills, with availability between 8am–8pm EST, Monday–Friday. Remote work is 100% remote with Richmond, VA residency, under Elevance Health's hybrid

Qualifications

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment.
• Strong oral, written and interpersonal communication skills are essential.
• Availability between 8am-8pm EST Monday-Friday.

Responsibilities

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Interpersonal skills

Data entry

Attention to detail

Education

HS diploma or equivalent

Tools

PC / computer systems

Job description

Elevance Health is seeking a customer service representative to handle inquiries about insurance benefits, provider contracts, eligibility, and claims. You will respond via phone and written correspondence and document outcomes in the system.

The role requires a HS diploma or equivalent and strong oral, written, and interpersonal communication skills, with availability between 8am–8pm EST, Monday–Friday. Remote work is 100% remote with Richmond, VA residency, under Elevance Health's hybrid