Remote Customer Care Associate I

Elevance Health; St. Louis (MO); Remote; USD 34,000 - 48,000; Full time

Job summary

Elevance Health is seeking an experienced customer service professional to handle inquiries related to insurance benefits, eligibility, and claims. You will respond via telephone and written correspondence, analyze issues, and document outcomes to support timely resolutions. Work is 100% remote with a requirement to reside in St.

Louis, MO. The role supports a hybrid workforce strategy and may involve occasional office presence based on business needs.

Qualifications

• HS diploma or equivalent plus experience in an automated customer service environment
• Strong oral and written communication skills
• Ability to multi-task in a fast-paced environment
• Experience handling calls, texts, faxes, and electronic queues

Responsibilities

• Responds to customer questions via telephone and written correspondence about insurance benefits, provider contracts, eligibility, and claims
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information and documents in the database
• Documents inquiry outcomes for tracking and analysis
• Maintains positive customer relations and coordinates with functions to handle requests timely
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Under supervision, makes follow-up calls/emails to answer routine questions
• Uses computerized systems for tracking and information gathering
• Handles calls/texts/queues with multitasking
• Schedule includes occasional overtime or on-site time as needed
• Performs other duties as assigned

Skills

Customer service

Communication

Problem solving

Multitasking

Written comms

Empathy

Phone support

Education

HS diploma

Tools

CRM systems

Database access

Job description

Elevance Health is seeking an experienced customer service professional to handle inquiries related to insurance benefits, eligibility, and claims. You will respond via telephone and written correspondence, analyze issues, and document outcomes to support timely resolutions. Work is 100% remote with a requirement to reside in St.

Louis, MO. The role supports a hybrid workforce strategy and may involve occasional office presence based on business needs.