Remote Customer Care Associate I

Elevance Health; Mason (OH); Remote; USD 21,000 - 29,000; Full time

Job summary

Elevance Health is seeking a customer service professional to respond to inquiries about insurance benefits, eligibility, and claims. You will analyze issues, document outcomes, and coordinate with multiple teams to resolve requests accurately and promptly.

The role supports a 100% remote setup with a hybrid office option, requiring availability 8am–8pm EST Monday–Friday. Strong communication and problem‑solving skills are essential.

Qualifications

• HS diploma or equivalent required for the role.
• Experience in an automated customer service environment preferred.
• Strong oral and written communication, interpersonal skills, and problem‑solving abilities.

Responsibilities

• Respond to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyze problems and provide information/solutions to customers.
• Document inquiry outcomes thoroughly for tracking and analysis.
• Maintain positive customer relations and coordinate with functions to handle requests timely.
• Research and analyze data to address operational challenges and customer service issues.
• Provide requested information to external and internal customers.
• Handle follow‑up calls and emails for routine questions under supervision.
• Utilize computerized systems for tracking, information gathering, and troubleshooting.
• Multi‑task across calls, texts, facsimiles, and queues while taking notes and talking with customers.

Education

HS diploma

Job description

Elevance Health is seeking a customer service professional to respond to inquiries about insurance benefits, eligibility, and claims. You will analyze issues, document outcomes, and coordinate with multiple teams to resolve requests accurately and promptly.

The role supports a 100% remote setup with a hybrid office option, requiring availability 8am–8pm EST Monday–Friday. Strong communication and problem‑solving skills are essential.