Remote Insurance CSR I — Client & Carrier Support

Amynta Group; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off & holidays

Job summary

Amynta Group's Builders & Tradesmen’s Insurance Services, Inc. (BTIS) seeks an entry-level Customer Service Representative I to support our nationwide network of agents. You will handle routine policy and billing queries by phone, email, and chat in a fast-paced environment.

Remote-ready role with schedules Monday–Friday, 8:00 a.m.–5:00 p.m. PST. Competitive pay $18–$22 per hour with medical, dental, vision, disability, life insurance, 401(k) matching, and PTO; training provided and

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication skills with confidence handling customer interactions.
• Ability to evaluate policy information, recognize potential issues, and take appropriate action.

Responsibilities

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
• Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate
• Maintain a working knowledge of products, services, and promotions
• Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests
• Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system
• Organize and maintain policy files to ensure proper documentation management
• Assist with the creation, documentation, and continuous improvement of processes
• Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
• Provide excellent customer service to both internal and external partners
• Perform other duties as may be assigned

Skills

Communication skills

Remote-ready mindset

Organization & multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Amynta Group's Builders & Tradesmen’s Insurance Services, Inc. (BTIS) seeks an entry-level Customer Service Representative I to support our nationwide network of agents. You will handle routine policy and billing queries by phone, email, and chat in a fast-paced environment.

Remote-ready role with schedules Monday–Friday, 8:00 a.m.–5:00 p.m. PST. Competitive pay $18–$22 per hour with medical, dental, vision, disability, life insurance, 401(k) matching, and PTO; training provided and