Customer Service Representative I (Fully Remote)

Builders & Tradesmen's Insurance Services; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

Builders & Tradesmen's Insurance Services (BTIS) is hiring for an entry-level customer service role that supports agents and carriers in a fast-paced environment. You will handle inquiries by phone, email, and chat, process applications, and keep policy records up to date.

You will collaborate with internal teams to meet SLAs, receive training, and work remotely from anywhere in the United States. Proactive communication and attention to detail are essential to succeed in this role.

Qualifications

• Strong communication and policy evaluation skills.
• Proficient in Microsoft Office; self-motivated and remote-ready.
• Entry-level role; training and support provided.

Responsibilities

• Answer questions on coverage, rates, and billing via phone, email, and chat.
• Process applications and policy documents; record interactions in CRM.
• Maintain policy files and assist with process improvements.

Skills

Communication

Policy evaluation

Remote work

Self-motivation

Tools

Microsoft Office

CRM software

Job description

• You'll deliver timely, accurate service to agents and carriers in a fast-paced environment.
• You'll collaborate with internal teams to meet SLAs and quality standards.

What You'll Do:

• Answer questions on coverage, rates, and billing via phone, email, and chat.
• Process applications and policy documents; record interactions in CRM.
• Maintain policy files and assist with process improvements.

What We're Looking For:

• Strong communication and policy evaluation skills.
• Proficient in Microsoft Office; self-motivated and remote-ready.
• Entry-level role; training and support provided.

Builders & Tradesmen's Insurance Services

BTIS is a commercial insurance MGA delivering products through technology with a small-business, relationship-focused mindset. Part of Amynta Group, it has over 2,000 associates globally and values partnership, innovation, and service excellence.