Member Services Specialist - Insurance & Travel Support

Socket.dev; El Paso (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(K) retirement plan

Tuition assistance

PTO and holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Texas seeks a Member Specialist to assist members with insurance, membership services, and related duties in a fast-paced branch. This entry-level role emphasizes teamwork and frontline service to AAA members.

On-the-job training is provided; opportunities to advance exist with skills-based pay increases and bonuses. Benefits include health coverage, retirement plans, tuition assistance, and paid time off.

Qualifications

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment.
• Advanced customer service skills and the ability to meet deadlines.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership, and billing.
• Support with passport photos, road-trip planning, and cashiering duties.
• Develop insurance leads for office sales agents and life specialists.
• Perform routine and advanced duties to assist agents and teammates.
• Interface with members to meet cross-selling goals.

Skills

Customer service

Sales

Communication

Office basics

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Auto Club Enterprises in Texas seeks a Member Specialist to assist members with insurance, membership services, and related duties in a fast-paced branch. This entry-level role emphasizes teamwork and frontline service to AAA members.

On-the-job training is provided; opportunities to advance exist with skills-based pay increases and bonuses. Benefits include health coverage, retirement plans, tuition assistance, and paid time off.