Special Risk Premium Representative - Omaha, NE

Mutual of Omaha; Omaha (NE); Hybrid; USD 27,552 - 32,029; Full time

Benefits offered by this job

401(k) plan with company contribution

Work-life balance with vacation and personal time

Annual bonus opportunity

Job summary

A leading insurance company is seeking a Special Risk Premium Representative in Omaha, Nebraska. This role involves processing premium transactions, analyzing billing data, and ensuring accurate communication with clients and brokers. Strong customer service and analytical skills are required. The position offers an hourly wage of $20 - $23.25, a 401(k) plan, and a hybrid work environment, fostering a balance between professional and personal life.

Qualifications

• Strong customer service and communication skills — both written and verbal.
• A keen eye for accuracy, strong math skills, and the ability to analyze and solve problems.
• Proficiency in Microsoft Office tools (especially Excel) and comfort working with multiple systems.

Responsibilities

• Process Special Risk group premium and eligibility transactions accurately and on schedule.
• Review billing statements and analyze payment data to ensure alignment with contract requirements.
• Partner with policyholders, brokers, and internal teams to resolve questions.

Skills

Strong customer service skills

Communication skills

Analytical skills

Attention to detail

Proficiency in Microsoft Office

Job description

As a Special Risk Premium Representative , you will connect the dots between systems, processes, and people. You’ll play an important part in keeping our Special Risk group billing and eligibility processes running smoothly — making sure our customers’ premium payments and member information are handled accurately and on time.

WHAT WE CAN OFFER YOU:

• Hourly Wage: $20 - $23.25 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Process Special Risk group premium and eligibility transactions accurately and on schedule.
• Review billing statements, analyze payment data, and make sure everything aligns with contract requirements.
• Partner with policyholders, brokers, and internal teams to resolve questions and ensure accurate information.
• Research and resolve discrepancies that could impact claims or billing accuracy.
• Help identify and communicate process improvements or recurring issues to leadership.
• Support a positive customer experience through clear communication and dependable follow-through.

WHAT YOU’LL BRING:

• Strong customer service and communication skills — both written and verbal.
• A keen eye for accuracy, strong math skills, and the ability to analyze and solve problems.
• Proficiency in Microsoft Office tools (especially Excel) and comfort working with multiple systems.
• A focus on teamwork, accountability, and doing what’s right for the customer.
• Experience with group insurance billing, eligibility, or knowledge of policy provisions and regulations a plus.
• Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment.

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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [e-mail]. Please allow at least one week from time of applying if you are checking on the status.

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