Supervisor Policyowner Operations

Mutual of Omaha Insurance Co.; United States; Hybrid; USD 68,000 - 88,000; Full time

Benefits offered by this job

Bonus opportunity

401(k) plan with company match

Paid time off & holidays

Job summary

Mutual of Omaha Insurance Co. is seeking a Supervisor, Policyowner Services to lead a frontline team servicing policyholders and supporting our insurance operations, delivering an outstanding customer experience while ensuring compliant, efficient processes.

You will coach, develop, and guide staff, oversee daily operations, and use data to drive performance. Collaborate with Underwriting, Claims and other teams to align goals and drive growth, while promoting a collaborative culture and high

Qualifications

• Experience managing or supervising a team, ideally in a customer service environment.
• Ability to develop people and foster growth.
• Strong communication, problem-solving, and decision-making skills.

Responsibilities

• Lead, coach, and develop a team of frontline associates, creating a strong, customer-focused culture.
• Oversee daily operations and ensure service standards and compliance requirements are met.
• Use data and feedback to drive performance, improve processes, and identify opportunities for growth.
• Partner with teams across the organization (Underwriting, Claims, etc.) to align on goals and priorities.
• Ensure adherence to company policies, procedures, and industry regulations.
• Support and lead projects that enhance the customer and associate experience.
• Champion change and lead your team through evolving business needs.

Skills

Team supervision

Customer service

Communication

Problem-solving

Decision-making

Job description

As Supervisor, Policyowner Services, you’ll lead a group of frontline professionals responsible for servicing policyholders and supporting our insurance operations. You’ll play a critical role in delivering an outstanding customer experience while ensuring efficient, compliant processes are in place.

WHAT WE CAN OFFER YOU:

• Minimum: $68,000-$87,500, plus annual bonus opportunity.
  
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
  

WHAT YOU'LL DO:

• Lead, coach, and develop a team of frontline associates, creating a strong, customer-focused culture.
• Oversee daily operations and ensure service standards and compliance requirements are met.
• Use data and feedback to drive performance, improve processes, and identify opportunities for growth.
• Partner with teams across the organization (Underwriting, Claims, etc.) to align on goals and priorities.
• Ensure adherence to company policies, procedures, and industry regulations.
• Support and lead projects that enhance the customer and associate experience.
• Champion change and lead your team through evolving business needs.
  

WHAT YOU’LL BRING:

• Experience managing or supervising a team, ideally in a customer service environment.
• A passion for developing people—helping others grow is a key part of who you are.
• Strong communication, problem-solving, and decision-making skills.
• Ability to balance day-to-day operations with long-term strategy.
• Comfort with change and the ability to lead a team through evolving priorities.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Associates residing within a 50-mile radius of the Omaha office are required to work onsite at least once per month and may be required to report onsite additional times as needed based on business needs.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
  

If you have questions about your application or the hiring process, email our Talent Acquisition area at [e-mail]. Please allow at least one week from time of applying if you are checking on the status.