Remote Insurance Appraisal Coordinator

EXL; United States; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Tuition reimbursement

Career advancement opportunities

Paid sick leave

Job summary

EXL Service Holdings, Inc. is seeking a customer service professional for a remote position. You will contact policyholders by phone, SMS, and email to explain insurance appraisal, build trust, and address concerns while delivering concierge support for ASSIST products.

The role requires strong communication, problem solving, and the ability to manage multiple tasks. You will maintain work orders, meet deadlines, and escalate issues as needed.

Qualifications

• Excellent communication and customer service skills with the drive to exceed client expectations.
• Technological proficiency and ability to troubleshoot issues accurately.
• Ability to organize, prioritize, and manage multiple assignments with minimal supervision.

Responsibilities

• Contact Policyholders by phone, SMS and email to explain insurance appraisal and build trust.
• Provide concierge service to Homeowners on ASSIST products and assist with app installation.
• Keep work order statuses up to date in the system.
• Prioritize work, meet deadlines and achieve productivity goals.
• Inform management of unusual situations or instructions as needed.

Skills

Communication skills

Customer service

Problem solving

Time management

Multi-tasking

Technical proficiency

Emotional intelligence

Active listening

Written communication

Job description

EXL Service Holdings, Inc. is seeking a customer service professional for a remote position. You will contact policyholders by phone, SMS, and email to explain insurance appraisal, build trust, and address concerns while delivering concierge support for ASSIST products.

The role requires strong communication, problem solving, and the ability to manage multiple tasks. You will maintain work orders, meet deadlines, and escalate issues as needed.