Appraisal Coordinator (Customer service)- Remote Position (Part Time) at EXL United States

EXL; United States; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Work from home

Flexible hours

Tuition reimbursement

Career advancement opportunities

Paid sick leave

Job summary

EXL Service Holdings, Inc. is seeking a customer service professional for a remote position. You will contact policyholders by phone, SMS, and email to explain insurance appraisal, build trust, and address concerns while delivering concierge support for ASSIST products.

The role requires strong communication, problem solving, and the ability to manage multiple tasks. You will maintain work orders, meet deadlines, and escalate issues as needed.

Qualifications

• Excellent communication and customer service skills with the drive to exceed client expectations.
• Technological proficiency and ability to troubleshoot issues accurately.
• Ability to organize, prioritize, and manage multiple assignments with minimal supervision.

Responsibilities

• Contact Policyholders by phone, SMS and email to explain insurance appraisal and build trust.
• Provide concierge service to Homeowners on ASSIST products and assist with app installation.
• Keep work order statuses up to date in the system.
• Prioritize work, meet deadlines and achieve productivity goals.
• Inform management of unusual situations or instructions as needed.

Skills

Communication skills

Customer service

Problem solving

Time management

Multi-tasking

Technical proficiency

Emotional intelligence

Active listening

Written communication

Job description

The Business EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement. EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition.

Why Apply?

• Competitive pay and benefits, including paid sick leave
• Superb training program
• Work from home
• Flexible Work Hours
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team

Pay Details

Total compensation for this position is targeted at $14-$15 per hour. Base salary is $13 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based.

We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.

Come join the EXL Survey and Risk Control team!

Location: This is a remote position based out of your home office, requiring no travel.

Responsibilities

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
• Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
• Responsible for keeping work order statuses up to date in the system
• Responsible for prioritizing work, meeting deadlines and achieving productivity goals
• Responsible for keeping management posted on any unusual situations, instructions, etc.

Knowledge, Skills, and Abilities Needed

• Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
• Demonstrates high emotional intelligence through good listening and problem-solving skills
• Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• Ability to solve problems/technical difficulties with a variety of variables
• Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
• Strong analytical skills and resourcefulness
• Excellent written and oral communicationsAbility to manage multiple projects at once and handle time sensitive urgencies

EEO/Minorities/Females/Vets/Disabilities

• Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits. Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.

Application & Interview Impersonation Warning

Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.