Remote Insurance Advisor | Policyholder Support

aoins; Lansing (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Friendly environment

Structured training

Employee mentoring

Compensation package

401(k) matching

Pension plan

Bonus programs

Paid time off

Job summary

Auto-Owners Insurance in Michigan seeks a customer service professional who will interact with policyholders and internal teams to gather information, explain insurance options, and support underwriting and claims processes.

The role offers a merit-based work-from-home program after training, with flexibility to work remotely up to three days per week. A Bachelor's degree or related experience is preferred, and licensing requirements must be pursued as needed.

Qualifications

• Several years of related experience and/or training or Bachelor's degree is required.
• A minimum of two years of customer service experience is preferred.
• Must be able to obtain the necessary resident and/or non-resident licenses needed to complete assigned work.

Responsibilities

• Communicate and work with policyholders and associates at all levels.
• Begin to establish working relationships with policyholders.
• Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary.
• Learn to collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs.
• Learn how to and then perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements.
• Learn the process and then bind coverage for policyholders in accordance with applicable eligibility rules and guidelines.
• Collect pertinent information from policyholders to timely and accurately open claims.
• Make computer inquiries and entries relating to policyholder accounts.
• Coordinate with lenders and mortgage companies.
• Communicate and explain non-renewal and cancelation decisions to policyholders.
• Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company.

Skills

Customer service

Communication

Policy knowledge

Licensing

Underwriting

Claims support

Education

Bachelor's degree or equivalent

Job description

Auto-Owners Insurance in Michigan seeks a customer service professional who will interact with policyholders and internal teams to gather information, explain insurance options, and support underwriting and claims processes.

The role offers a merit-based work-from-home program after training, with flexibility to work remotely up to three days per week. A Bachelor's degree or related experience is preferred, and licensing requirements must be pursued as needed.