Field Services Engineer: Installations & Remote Support

Beneficial Talent Source; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Beneficial Talent Source is seeking a service/installation technician to support customers with product and installation questions, respond to service requests, and perform preventive maintenance. You will also back up the Sales team with technical knowledge as new opportunities arise.

Travel to other sites in the US is required. You will provide remote technical support, maintain strong customer relations, document work, and stay current with evolving technology and safety standards to ensure

Qualifications

• Experience working independently as a service/installation technician.
• Demonstrable experience with turnstiles and electrical installs.
• Ability to work with contractors and end-users for product/installation support.
• Knowledge of low and high voltage circuitry.
• Knowledge of electronic security systems / access control systems.
• Knowledge of networking and the Internet.
• Able to read electrical wiring diagrams.
• Good mechanical knowledge.
• Willingness to train on varying new products.
• Excellent communication and customer service skills.
• Must have a valid driver's license and clean driving record.
• Willing to travel to client sites for installs.

Responsibilities

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle.
• Provide remote technical support to our partners and customers, occasionally out of hours.
• Maintain high standard of appearance and customer focused communications.
• Aim for high first‑time‑fix rate and minimize repeat calls.
• Back up the service team and other engineers to ensure effective delivery of service.
• Follow customer procedures to ensure efficient job closure.
• Provide regular and professional communication with the call desk and management team.
• Ensure all job-related documentation and administration is completed on‑time.
• Maintain currency of knowledge with respect to relevant technology and practices.
• Travel to other sites in US.
• Pursue continuous improvement in own working practices.

Skills

Independent service

Turnstiles experience

Electrical installs

Access control systems

Networking basics

Wiring diagrams

Problem solving

Time management

Customer communication

Driver's license

Tools

Excel

Word

Outlook

Job description

Beneficial Talent Source is seeking a service/installation technician to support customers with product and installation questions, respond to service requests, and perform preventive maintenance. You will also back up the Sales team with technical knowledge as new opportunities arise.

Travel to other sites in the US is required. You will provide remote technical support, maintain strong customer relations, document work, and stay current with evolving technology and safety standards to ensure