Field Service & Technical Support Pro

Safe Fleet

Lone Jack (MO)

On-site

USD 55,000 - 85,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Clarience Technologies is seeking a Technical Support Specialist to provide hands-on hardware/software support, field service, and installation assistance for customers. You will diagnose issues, train customers, and support deployments both remotely and on-site.

The role requires 2+ years in technical/customer support, field installation experience, and comfort with wiring/power tools. Travel up to 75% is expected, with cross-functional collaboration across Sales and Engineering teams.

Qualifications

2+ years of relevant technical and customer support experience.
IT/engineering/technical background preferred.
Hands-on field experience with installations and troubleshooting on vehicles/trailers.
Mechanical aptitude including wiring and power tools.
Knowledge of 12 VDC wiring and cellular network operations.
Experience using API data from third parties.
Experience creating dynamic Excel and Power BI tools.

Responsibilities

Onboard new customers, provide user experience training, and handle day-to-day interactions.
Respond promptly to customer requests via support line and ticketing system.
Monitor customer product health and identify trends.
Perform hands-on installations and field troubleshooting.
Oversee equipment installations on vehicles/trailers and train OEMs.
Coordinate with Sales, Solutions Engineering and Customer Success teams for requests.