Remote Inside Sales: Patient Coordinator (Oncology)

Natera; Oregon; Hybrid; USD 62,000 - 77,000; Full time

Benefits offered by this job

Health benefits

Fertility care benefits

401k benefits

Commuter benefits

Employee referral program

Job summary

The Patient Coordinator at Natera drives inside sales by managing patient relationships, advancing opportunities through the pipeline, and contributing to revenue through proactive outreach and engagement.

In this remote role, you will partner with Field Sales, Operations, and internal stakeholders to execute territory strategies, ensure timely testing, and encourage repeat utilization while maintaining patient advocacy and data-driven decision making.

Qualifications

• Two years of inside sales experience, preferably remote or phone-based.
• Two years of outbound and inbound sales or call center experience with measurable goals.
• Experience using CRM systems (Salesforce preferred) to manage leads, opportunities, and sales activity.
• Background in medical, diagnostic, or biological sciences preferred.

Responsibilities

• Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing opportunities through the pipeline.
• Proactively manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care.
• Build and maintain long-term, consultative relationships with patients to drive repeat testing and ongoing engagement.
• Identify, nurture, and progress patient opportunities from initial contact through completion of testing, ensuring alignment with sales pipeline goals.
• Collaborate cross-functionally with Sales, Billing and Customer Support to remove barriers and close gaps impacting conversion or timing.
• Assess patient needs with a solutions-oriented mindset, addressing logistical, clinical coordination, and service challenges.
• Maintain accurate documentation of interactions, opportunities, and pipeline activity in CRM and business intelligence tools (e.g., Salesforce, PowerBI).
• Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts.
• Ensure timely completion of data requests and reporting related to sales performance and patient engagement.
• Act as a patient advocate within Natera while maintaining a revenue-focused, sales-driven approach.
• Perform other duties as assigned.

Skills

Inside sales

Relationship-building

Pipeline management

Communication

Data analysis

Tools

Salesforce

PowerBI

Excel

Google Sheets

Job description

The Patient Coordinator at Natera drives inside sales by managing patient relationships, advancing opportunities through the pipeline, and contributing to revenue through proactive outreach and engagement.

In this remote role, you will partner with Field Sales, Operations, and internal stakeholders to execute territory strategies, ensure timely testing, and encourage repeat utilization while maintaining patient advocacy and data-driven decision making.