Remote Inside Sales: Patient Engagement Lead

Remote; San Francisco (CA); Remote; USD 55,000 - 85,000; Full time

Job summary

Natera is seeking a Patient Coordinator to drive inside sales for oncology product lines by growing patient relationships and increasing testing adoption. As the primary contact, you will collaborate with Field Sales, Operations, and internal teams to move opportunities through the pipeline, ensure timely testing, and maximize repeat engagement.

This role blends advocacy with sales execution in a remote or hybrid setup, requiring strong relationship-building skills and the ability to translate

Qualifications

• Minimum of 2 years of inside sales experience.
• Experience in outbound and inbound sales or call centers with measurable performance goals.
• Ability to connect daily activities to pipeline outcomes.
• Experience using CRM systems (Salesforce preferred).
• Background in medical, diagnostic, or biological sciences preferred.

Responsibilities

• Serve as an inside sales partner to advance opportunities through the pipeline.
• Proactively manage inbound and outbound patient outreach to influence testing adoption.
• Build and maintain long-term patient relationships to drive repeat testing.
• Identify, nurture, and progress patient opportunities from initial contact through completion of testing.
• Collaborate cross-functionally with Sales, Billing and Customer Support to remove barriers and close gaps impacting conversion or timing.
• Assess patient needs with a solutions-oriented mindset, addressing logistical, clinical coordination, and service challenges.
• Maintain accurate documentation of interactions, opportunities, and pipeline activity in CRM and business intelligence tools (e.g., Salesforce, PowerBI).
• Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts.
• Ensure timely completion of data requests and reporting related to sales performance and patient engagement.
• Act as a patient advocate within Natera while maintaining a revenue-focused, sales-driven approach.
• Perform other duties as assigned.

Skills

Inside sales

CRM (Salesforce)

Pipeline management

Relationship building

Data analysis

Communication skills

Remote work

Objection handling

Education

Biomedical sciences background

Tools

Salesforce

PowerBI

Microsoft Excel

Job description

Natera is seeking a Patient Coordinator to drive inside sales for oncology product lines by growing patient relationships and increasing testing adoption. As the primary contact, you will collaborate with Field Sales, Operations, and internal teams to move opportunities through the pipeline, ensure timely testing, and maximize repeat engagement.

This role blends advocacy with sales execution in a remote or hybrid setup, requiring strong relationship-building skills and the ability to translate