Remote Patient Sales & Pipeline Coordinator

Remote Genie; United States; Remote; USD 62,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Fertility care benefits

Pregnancy and baby bonding leave

401k benefits

Commuter benefits

Employee referral program

Job summary

Natera is seeking a Patient Coordinator to drive inside sales growth, manage patient relationships, and advance opportunities through the pipeline in a remote U.S. setting. This role collaborates with Field Sales, Operations, and internal teams to ensure timely testing and ongoing engagement.

Primary duties include proactive outreach, consultative patient support, and data-driven pipeline management to influence conversion and revenue outcomes.

Qualifications

• Minimum 2 years of inside sales experience, ideally remote/phone-based.
• Minimum 2 years in outbound/inbound sales or call center roles with measurable goals.
• Ability to manage a territory or book of business and tie daily activities to pipeline outcomes.
• Experience using CRM systems (Salesforce preferred) to manage leads and opportunities.
• Background in medical, diagnostic, or biological sciences preferred.

Responsibilities

• Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing opportunities through the pipeline.
• Proactively manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care.
• Build and maintain long-term, consultative relationships with patients to drive repeat testing and ongoing engagement.
• Identify and progress patient opportunities from initial contact through testing completion, aligning with pipeline goals.
• Collaborate with Sales, Billing and Customer Support to remove barriers and close timing gaps.
• Assess patient needs with a solutions-oriented mindset, addressing logistical and coordination challenges.
• Maintain accurate documentation of interactions, opportunities, and pipeline activity in CRM and BI tools (e.g., Salesforce, PowerBI).
• Analyze territory and pipeline data to prioritize outreach and optimize sales efforts.
• Ensure timely completion of data requests and reporting related to sales performance and patient engagement.
• Act as a patient advocate within Natera with a revenue-focused sales approach.

Skills

Inside sales

Remote work

CRM (Salesforce)

Territory management

Medical/biotech background

Call center experience

Tools

Salesforce

Job description

Natera is seeking a Patient Coordinator to drive inside sales growth, manage patient relationships, and advance opportunities through the pipeline in a remote U.S. setting. This role collaborates with Field Sales, Operations, and internal teams to ensure timely testing and ongoing engagement.

Primary duties include proactive outreach, consultative patient support, and data-driven pipeline management to influence conversion and revenue outcomes.