Remote Inside Sales & Order Fulfillment Specialist

Visa Hunt; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work option

Job summary

Koppers Inc. is seeking an Inside Sales/Customer Service Associate to provide administrative sales support, assist with pre-sale inquiries, and help fulfill orders.

You will process and enter customer purchase orders, coordinate with plants and logistics, and ensure on-time deliveries while maintaining Sox-compliant documentation. The role requires strong communication, attention to detail, and the ability to work remotely with reliable Wi-Fi; 5% travel may be required.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1-3 years of experience in customer service or inside sales.
• Excellent customer service skills.
• Ability to analyze, read, and write general business reports.
• Basic knowledge of financial reports.
• Ability to present information and respond to questions from managers, clients, and customers.
• Strong team player with high attention to detail.
• Proficient use of Microsoft Office Products.
• For remote position – must have reliable Wi‑Fi.
• Ability to work under pressure and manage multiple tasks.
• Willingness to travel 5%.

Responsibilities

• Works closely with sales teams to provide administrative sales support and assist customers with pre-sale inquiries and order fulfillment.
• Process and manage customer purchase orders and enter orders at the appropriate location; attention to order entry details.
• Coordinate purchase orders with plant locations, reload yards, procurement and logistics to meet customer due dates.
• Comply with Sox standards for accurate documentation.
• Handle telephone inquiries from customers.
• Provide superior customer service by anticipating needs and offering proactive solutions.
• Provide monthly reconciliation of reload yard inventory for accuracy.
• Assist in coverage when other inside sales representatives are out of the office.
• Follow procedures established by Koppers Credit and Finance Departments.
• Occasional plant visits to assist in inventories and training.
• Support customer restoration efforts during storms/emergencies; may require nights, weekends and holidays.
• Perform other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Team player

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree in sales/marketing or related field preferred

Tools

Microsoft Office

Job description

Koppers Inc. is seeking an Inside Sales/Customer Service Associate to provide administrative sales support, assist with pre-sale inquiries, and help fulfill orders.

You will process and enter customer purchase orders, coordinate with plants and logistics, and ensure on-time deliveries while maintaining Sox-compliant documentation. The role requires strong communication, attention to detail, and the ability to work remotely with reliable Wi-Fi; 5% travel may be required.