Inside Sales Representative (Northeast)

KPRS Construction; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Koppers Inc. seeks an Inside Sales/Order Processing professional to support pre‑sale inquiries and order fulfillment from a remote US location. You will process customer orders, coordinate with plants and logistics, and ensure accurate documentation.

The role requires strong customer service, attention to detail, and the ability to work under pressure. Travel to plants and on‑call nights/weekends may be required.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in sales/marketing or related field preferred; 1–3 years in customer service or inside sales.
• Excellent customer service skills and attention to detail.
• Ability to analyze, read and write general business reports and understand financial reports.
• Strong team player with the ability to work independently and under pressure.
• Proficient in Microsoft Office; remote position requires reliable Wi‑Fi.

Responsibilities

• Provide general administrative sales support to assist customers with pre‑sale inquiries and order fulfillment.
• Process and manage customer purchase orders and enter orders accurately.
• Coordinate purchase orders with plant locations, reload yards, procurement and logistics.
• Ensure compliance with Sox standards for documentation.
• Handle customer telephone inquiries and provide proactive solutions.
• Reconcile reload yard inventory monthly for accuracy.
• Cover for other inside sales reps when needed.
• Support restoration efforts during storms with order entry and on‑call shifts.
• Travel to plants for inventories and training as required.

Education

High school diploma or equivalent

Bachelor’s degree in sales/marketing or related field preferred

1–3 years of experience in customer service or inside sales

Excellent customer service skills

Attention to detail

Ability to analyze, read, and write general business reports

Self-starter, ability to work independently

Strong teamwork

Proficient in Microsoft Office

Remote work ready with reliable Wi-Fi

Ability to work under pressure and manage multiple tasks

Willingness to travel 5%

Tools

Microsoft Office

Job description

Job Responsibilities

• Works closely with sales teams to provide general administrative sales support to ensure contract terms and assists customers with pre‑sale inquiries in addition to order fulfillment.
• Responsible for processing and managing customer purchase orders and entering orders at the appropriate location.
• Attention to detail is a must on order entry.
• Coordinate the purchase orders with plant locations, reload yards, procurement and logistics so that customer due dates are satisfied.
• Must comply with Sox standards for accurate documentation.
• Responsible for handling telephone inquiries from customers.
• Provide superior customer service by anticipating customer needs and provide proactive solutions.
• Provide monthly reconciliation of reload yard inventory to ensure accuracy of the inventory.
• Assist in coverage while other inside sales representatives are out of the office.
• Follow procedures established by Koppers Credit and Finance Departments.
• Complete occasional visits to a plant to assist in physical inventories and training.
• Provide support of customer restoration efforts during storms/emergencies by entering orders and assisting in the restoration which will require on occasion to work nights, weekends and holidays.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required
• bachelor’s degree in sales/marketing or related field preferred 1-3 years of experience in customer service or inside sales
• Excellent customer service skills
• Ability to analyze, read, and write general business reports
• Basic knowledge of financial reports
• An ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Strong team player
• Must have high attention to detail
• Proficient use of Microsoft Office Products
• For remote position – must have reliable Wi‑Fi
• Ability to work under pressure and manage multiple tasks
• Candidate must be a self‑starter with the ability to work independently
• Willingness to travel 5%

Koppers Inc. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state, or local law.

Koppers, headquartered in Pittsburgh, Pennsylvania, is an integrated global provider of treated wood products, wood treatment chemicals and carbon compounds. Its products and services are used in a variety of niche applications in a diverse range of end‑markets, including the railroad, specialty chemical, utility, residential lumber, agriculture, aluminum, steel, rubber, and construction industries. With more than 1,800 employees, it serves its customers through a comprehensive global manufacturing and distribution network, with facilities located in North America, South America, Australasia, China and Europe. Koppers is also firmly committed to advancing a Zero Harm culture that places the care and protection of its people, environment and communities above all else. This focused approach empowers employees to ensure safe operations through a heightened awareness of process safety, product safety, environmental stewardship and security. Koppers was established in December 1988 in Pittsburgh, Pennsylvania, and became a publicly‑traded company listed on the NewYork Stock Exchange in 2006.

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