Remote Inside Sales Operations Director — Lead & Scale

Jobgether; United States; Remote; USD 130,000 - 250,000; Full time

Benefits offered by this job

Remote work (US/Canada)

Equity opportunity

High ownership and impact

Direct leadership collaboration with C

Job summary

Jobgether is seeking a high-ownership leader to manage the inside sales and appointment-setting team, driving lead handling, qualification, and on-site appointment bookings. You will oversee staffing, coaching, and performance metrics, collaborating with senior leadership to scale operations and improve revenue outcomes.

The role emphasizes hiring, onboarding, and developing sales reps, with a strong focus on coaching and process documentation to support growth and consistency in a rapidly

Qualifications

• Experience leading inside sales or appointment-setting teams with direct people management accountability.
• Proven ability to hire, onboard, coach and develop sales reps in fast-paced, target-driven settings.
• Strong knowledge of phone-based sales and lead-conversion with actionable call improvements.
• Track record managing performance against KPIs such as response times, contact rates, booking rates, attendance.

Responsibilities

• Lead day-to-day operations of inside sales and appointment-setting team.
• Manage staffing, schedules, attendance, shift coverage, and weekend rotations.
• Recruit, onboard, train, and develop new sales representatives.
• Coach to improve representative performance based on call quality reviews.
• Track and manage key metrics including speed to lead, contact rate and booking rate.
• Identify performance gaps and implement corrective actions.
• Address performance concerns and hold team members accountable.
• Document workflows and operating procedures for consistency and scalability.
• Collaborate with senior operations to align team performance with business goals.
• Own team performance metrics from early employment and adjust as needed.
• Adapt operating models as the team grows.

Skills

People management

Sales coaching

KPIs management

Phone-based sales

Workforce management

Job description

Jobgether is seeking a high-ownership leader to manage the inside sales and appointment-setting team, driving lead handling, qualification, and on-site appointment bookings. You will oversee staffing, coaching, and performance metrics, collaborating with senior leadership to scale operations and improve revenue outcomes.

The role emphasizes hiring, onboarding, and developing sales reps, with a strong focus on coaching and process documentation to support growth and consistency in a rapidly