Remote Inside Property Contents Claims Adjuster

allstate; Atlanta (GA); Hybrid; USD 60,000 - 93,000; Full time

Job summary

Allstate is seeking an Inside Property Contents Adjuster to join our Atlanta area claims team. You will handle ALE and contents claims virtually, investigate coverage, and write accurate contents damage estimates using video tech and Xactimate expertise.

You’ll collaborate with vendors, negotiate settlements, and communicate clearly with customers to deliver fast, fair outcomes while upholding Allstate's claims culture and standards.

Qualifications

• Residency within the Atlanta, GA area.
• 2+ years of experience using estimating software like Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Value providing an effortless customer service experience.
• You enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication - both written and verbal.

Responsibilities

• You will be handling ALE and contents claims virtually.
• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• You will be using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Skills

Active Listening

Commutations

Critical Thinking

Customer Service

Empathy

Multitasking

Time Management

Working Independently

Xactimate

Job description

Allstate is seeking an Inside Property Contents Adjuster to join our Atlanta area claims team. You will handle ALE and contents claims virtually, investigate coverage, and write accurate contents damage estimates using video tech and Xactimate expertise.

You’ll collaborate with vendors, negotiate settlements, and communicate clearly with customers to deliver fast, fair outcomes while upholding Allstate's claims culture and standards.