Remote Inside Property Contents Adjuster - Complex Claims

Allstate; United States; Remote; USD 60,000 - 93,000; Full time

Benefits offered by this job

Licensing sign-on bonus

Work from home flexibility

Job summary

Allstate is seeking an Inside Property Contents Adjuster to handle contents claims virtually from New York or New Jersey. You will independently investigate, review coverage, and write damage estimates using advanced video tech with onsite vendors.

Empathy and clear communication with customers are essential to ensure a fast, fair claims process. The role emphasizes settlement negotiations, data-driven decision making, and collaboration with structure adjusters in a fast-paced environment.

Qualifications

• Residency within New York or New Jersey.
• 4+ years of experience using estimating software like Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Bachelor's Degree.
• Value providing an effortless customer service experience.
• You enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.

Responsibilities

• Handle contents claims virtually.
• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Skills

Active Listening

Commutations

Critical Thinking

Customer Service

Empathy

Multitasking

Time Management

Working Independently

Xactimate

Education

Bachelor's Degree

Tools

Xactimate

Job description

Allstate is seeking an Inside Property Contents Adjuster to handle contents claims virtually from New York or New Jersey. You will independently investigate, review coverage, and write damage estimates using advanced video tech with onsite vendors.

Empathy and clear communication with customers are essential to ensure a fast, fair claims process. The role emphasizes settlement negotiations, data-driven decision making, and collaboration with structure adjusters in a fast-paced environment.