Inside Property Adjuster - Charlotte, NC (Hybrid)

Allstate Insurance; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Allstate Insurance is seeking an Inside Property Adjuster to deliver exceptional service to policyholders. The role focuses on virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately, with emphasis on water losses.

You will interact with customers, contractors, and vendors through multiple channels and software such as Xactimate and ClaimsX Video Collaboration, contributing to Allstate's Claims Culture of care and restoration.

Qualifications

• Experience in customer service or claims is preferred.
• Ability to virtual inspect damages and communicate clearly.
• Familiarity with claims software (e.g., Xactimate) is helpful.

Responsibilities

• Virtually inspect damages and investigate coverage.
• Prepare estimates and settle claims promptly.
• Interact with customers, contractors, and vendors.

Skills

Customer service

Vendor communication

Contractor coordination

Tools

Xactimate

ClaimsX Video Collaboration

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of an Inside Property Adjuster, and what it take to do the job!

As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and