Remote Content Claims Adjuster – Complex Losses (Xactimate)

Allstate Insurance; New York (NY); On-site; USD 60,000 - 93,000; Full time

Job summary

Allstate is seeking an Inside Property Contents Adjuster to handle virtual contents claims from home, servicing New York or New Jersey. You will investigate coverage, coordinate with vendors, and produce accurate damage estimates using Xactimate.

You will negotiate settlements, communicate clearly with customers, and use data to influence claim decisions while working from home in a fast-paced environment.

Qualifications

• Residency within New York or New Jersey.
• Have 4+ years of experience using estimating software like Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Bachelor's Degree.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication - both written and verbal.

Responsibilities

• Handle contents claims virtually.
• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.

Skills

Active Listening

Commmunications

Critical Thinking

Customer Service

Empathy

Multitasking

Time Management

Working Independently

Xactimate

Education

Bachelor's Degree

Tools

Xactimate

Job description

Allstate is seeking an Inside Property Contents Adjuster to handle virtual contents claims from home, servicing New York or New Jersey. You will investigate coverage, coordinate with vendors, and produce accurate damage estimates using Xactimate.

You will negotiate settlements, communicate clearly with customers, and use data to influence claim decisions while working from home in a fast-paced environment.