Remote Injury Claims Specialist

State Farm; Oregon; Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Health insurance

401(k) with company contributions up 7

Annual raise and bonus

Job summary

State Farm is seeking a Claim Specialist in Injury for a remote role within 50 miles of New Albany, OH. You will review injury claims, gather information, interview involved parties, and evaluate documents to determine liability and damages.

The role requires strong communication, empathy, and multitasking across platforms. You will negotiate settlements within policy limits, document activities, and collaborate with legal, medical, and risk teams to ensure proper claim handling.

Qualifications

• Excellent communication and interpersonal skills to interact with clients, agents, and other stakeholders.
• Proven empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Strong critical thinking and decision-making skills.
• Ability to multi-task across technical platforms.
• Accountability
• Resourcefulness

Responsibilities

• Reviewing and analyzing injury claims to determine coverage, liability, and damages
• Conducting thorough investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation
• Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability
• Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits
• Documenting all claim activities, maintaining accurate records, and preparing reports as required
• Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling
• Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life
• Handling may include lawsuits and/or demands as well as working with Attorneys

Skills

Excellent communication

Empathy

De-escalation

Detail-oriented

Organizational skills

Analytical skills

Critical thinking

Multi-tasking

Accountability

Resourcefulness

Education

Bachelor's degree preferred

Job description

State Farm is seeking a Claim Specialist in Injury for a remote role within 50 miles of New Albany, OH. You will review injury claims, gather information, interview involved parties, and evaluate documents to determine liability and damages.

The role requires strong communication, empathy, and multitasking across platforms. You will negotiate settlements within policy limits, document activities, and collaborate with legal, medical, and risk teams to ensure proper claim handling.