Remote Auto Injury Claims Specialist

State Farm; New Albany (OH); A distancia; USD 70.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual raise & bonus

Healthcare premium coverage

Tuition assistance

Descripción de la vacante

State Farm is seeking a Claim Specialist in the Auto Injury segment to support policyholders remotely, within 50 miles of New Albany, OH. The role focuses on delivering Remarkable service while applying judgment, empathy, and expertise in complex claims matters.

You will review injury claims, gather information, analyze documentation, negotiate settlements within policy limits, and collaborate with legal, medical, and risk teams to reach fair outcomes.

Formación

• Bachelor's degree is preferred.
• Excellent communication and interpersonal skills.
• Empathy and de-escalation skills for emotional conversations.
• Detail-oriented with strong organizational and analytical skills.
• Ability to multi-task across technical platforms.

Responsabilidades

• Reviewing and analyzing injury claims to determine coverage, liability, and damages.
• Conducting investigations by gathering relevant information, interviewing involved parties, and reviewing supporting documentation.
• Evaluating medical records, police reports, and other related documents to assess the extent of injuries and liability.
• Negotiating settlements with claimants, ensuring fair compensation is provided within policy limits.
• Documenting all claim activities, maintaining accurate records, and preparing reports as required.
• Collaborating with internal teams, including legal, medical, and risk assessment, to ensure proper claim handling.
• Claims employees may occasionally deal with difficult and emotional investigations which include traumatic injury and loss of life.
• Handling may include lawsuits and/or demands as well as working with Attorneys.

Conocimientos

Excellent communication

Empathy

Detail-oriented

Analytical skills

Multi-tasking

Accountability

Resourcefulness

Educación

Bachelor's degree preferred

Descripción del empleo

State Farm is seeking a Claim Specialist in the Auto Injury segment to support policyholders remotely, within 50 miles of New Albany, OH. The role focuses on delivering Remarkable service while applying judgment, empathy, and expertise in complex claims matters.

You will review injury claims, gather information, analyze documentation, negotiate settlements within policy limits, and collaborate with legal, medical, and risk teams to reach fair outcomes.