Remote Infusion Pharmacy Tech - Patient Care & Support

NHSHP; Las Vegas (NV); Hybrid; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee Assistance Program

Employee referral bonus

Job summary

UnitedHealth Group's Optum division is seeking a Pharmacy Technician to manage inbound and outbound calls, handle patient case management for bleeding disorders, and ensure timely processing of claims and orders. The role supports cross-functional teams to deliver coordinated care and excellent patient experiences.

You will operate in a telecommute-friendly environment across NV/TX/AZ regions, with competitive pay and a comprehensive benefits package.

Qualifications

• Active and unrestricted Pharmacy Technician licenses where required by state law.
• National Pharmacy Technician Certification (PTCB) is required.
• 2+ years of experience as a Pharmacy Technician.
• 2+ years of customer service experience.

Responsibilities

• Manage inbound and outbound call center communications for customer inquiries and service requests.
• Perform bleeding disorder/alpha 1 patient case management with regular calls and monthly refills.
• Collaborate with pharmacists, sales, and nursing to coordinate patient care.
• Demonstrate active listening to identify underlying issues and perform root cause analysis.
• Support Benefit Verification with processing test claims to ensure clearance and order creation.
• Navigate multiple computer systems and assist patients effectively.
• Document all caller questions/issues through resolution; strive for one-call resolution.
• Type and review orders/prescriptions to assess urgency and claims status.
• Onboard new patients with a high-touch service model.

Skills

Communication skills

Customer service

Windows proficiency

Telephone etiquette

Critical thinking

Education

PTCB Certification

Tools

Windows OS

Job description

UnitedHealth Group's Optum division is seeking a Pharmacy Technician to manage inbound and outbound calls, handle patient case management for bleeding disorders, and ensure timely processing of claims and orders. The role supports cross-functional teams to deliver coordinated care and excellent patient experiences.

You will operate in a telecommute-friendly environment across NV/TX/AZ regions, with competitive pay and a comprehensive benefits package.